Pre-Sale Questions

  • 1. What is CPV Lab?

    • CPV Lab is a self-hosted, web-based tracking platform designed to help you easily track and optimize all of your marketing activities and campaigns from virtually any traffic source. You can track Pay Per Click, CPV, Banners... if you can place a simple link, you can track it.
  • 2. Does CPV Lab work for mobile tracking?

    • Absolutely! We feature Enterprise-Level Mobile Detection, with over 20 Mobile Data Points. Take a look at our Data Points here. You also receive Automatic Weekly Device and Browser Detection Database Updates.
  • 3. Can I use CPV Lab to track PPC campaigns?

    • Yes! We have plenty of users running PPC campaigns, including Facebook Ads, Google Adwords, BingAds, and more.
  • 4. Does CPV Lab provide GeoIP redirects? Can I send Visitors from a Specific Country to 1 page?

    • Yes…this is extremely easy to do using our Redirect Profiles. You’ll simply create a Redirect Profile for the particular segment of Visitors and then Select the Destination (page or offer) that you want to redirect them to. That’s it
  • 5. How much Traffic can CPV Lab handle?

    • CPV Lab can handle the amount of traffic, based on what your server resources allow. Our “TrueCache” feature, offers customizable options for high traffic users. This feature creates slim data files and additional database optimizations. CPV Lab can run Millions of Visitors per day, as long as you have the hosting resources for this. We recommend checking out the recommended hosting providers below, as they can offer cost-effective hosting solutions based on your individual needs. Whether you run 1 Million Visitors Per Month or 100+ Million Visitors Per Month…All you need is CPV Lab and a properly configured server.
  • 6. Is CPV Lab complicated?

    • CPV Lab is not complicated; the campaign setup process is straight-forward and easy to follow. Of course, we do offer advanced capabilities as well, in terms of passing/posting data, customizing segments, etc…and this will increase the complexity of the setup. The process can be as Easy or as Complex as you need it to be, based on your own needs and structure of campaigns you’re working with. If at any point you need help, our helpdesk is more than happy to provide support: http://thelabhelpdesk.com/
  • 7. Can I use CPV Lab from a Smartphone or Tablet?

    • Yes, you can access your CPV Lab Interface from any device! Smartphones, Tablets, Laptops, Desktops…anything, and within any OS such as Android, iOS, Windows.
  • 8. Can I use CPV Lab to track emails?

    • Yes, you can track your Emails multiple ways. We offer a Campaign Type for this, or you can just add your link directly in the Email. You’ll find more details regarding this in the Guide section of the User Area.
  • 9. Can I use CPV Lab to track upsells?

    • Yes! You’ll want to use a postback url from your offer source here, and if supported you can also postback the revenue for each conversion.
  • 10. Which affiliate networks does CPV Lab work with?

    • CPV Lab works with most all affiliate networks.
  • 11. Do I need a domain name for CPV Lab?

    • Yes, a domain name is needed to install CPV Lab. You can register a separate domain to install CPV Lab on, or use an existing domain. CPV Lab can be installed in the Root of the domain, a Subfolder or a Sub-domain.
  • 12. Is the price of $297 a 1 time payment?

    • Yes, it is. After the 1st year, the annual renewal is discounted to only $147 Per Year.
  • 13. Am I required to pay the license renewal fee of $147 each year?

    • No, renewing your license is Optional. After your license expires, you’ll still be able to run your existing CPV Lab install at the current version. You will NOT be able to run any software updates, you’ll have limited access to the User Area, you’ll no longer receive support and you’ll no longer be able to access our Weekly Mobile and Browser detection database updates.
  • 14. Can I buy CPV Lab using my credit card?

    • Yes, you can! We support Paypal Payments and All Major Credit Cards securely processed through Authorize.net
  • 15. Can I become an affiliate for CPV Lab?

    • Yes, to become a CPV Lab affiliate, you will need first need to sign up here: http://www.cpvlab.com/affiliates.html Once you complete and submit this form, we’ll follow up your request.
  • 16. Do you offer a money-back guarantee?

    • Yes! You can try CPV Lab for a Full 30 Days... you have nothing to risk! If for any reason you feel CPV Lab hasn’t helped your marketing or just is not for you, you can let us know by submitting a refund request via a ticket through the help desk and you will be given a 100% refund, no questions asked. *NOTE* Refunds will be made to the original payment method used for purchase, PayPal or credit card.
  • 17. What type of support you provide?

    • We help with anything from installation to campaign setups. Just submit a ticket via the help desk and we will get back to you during business hours: http://thelabhelpdesk.com/
  • 18. What are your helpdesk working hours?

    • Helpdesk hours are Sunday from 11am-6pm, Monday-Friday from 9am-5pm CST. Tickets are answered in the order they are received.
  • 19. Do you have video tutorials?

    • Yes! Within the CPV Lab User Area you’ll find Guides, Videos, Knowledgebase and More designed to help you get the most out of CPV Lab and use it to the fullest.
  • 20. Do you provide phone support?

    • We do not provide phone support. Our help desk team is available to help out via ticket system Sundays from 11am-6pm, Monday-Friday from 9am-5pm CST. You can submit a ticket here: http://thelabhelpdesk.com
  • 21. Can you recommend someone to help with a campaign setup?

    • Yes! For Advanced Campaign Setups…we offer setup services at an additional fee. Pricing for these services is based on the complexity of the campaign. For More Details, Open a Ticket at http://thelabhelpdesk.com and include details about the campaign setup and flow, as well as any integrations and data passing required such as CRMs, Autoresponders, etc. We’ll review and get back to you asap.

    Installation, Hosting and License Questions





  • 1. Do you recommend a hosting service?

    • We recommend HostWinds.com and they're offering exclusive pricing on CPV Lab Hosting Plans.
      Plus, you'll receive 75% off your first month, Instant Installation of CPV Lab, and continue software updates installed for you.
  • 2. What do I need to install CPV Lab?

    • CPV Lab's installation requirements are:
    • Linux Server, VPS or Dedicated Hosting,
    • PHP 5.3 or Above, MySQL 5.1 or Above, Minimum 100 MB of disk space
    • IonCube Loader installed on the server.
  • 3. Can you install CPV Lab for me?

    • Yes! Please submit a ticket through the ticket system: http://thelabhelpdesk.com and include the following details : FTP login details, cPanel login details, Domain you need CPV Lab installed on, Email used to purchase CPV Lab.
  • 4. Can I install CPV Lab on more than one domain?

    • 1 CPV Lab license = 1 Instance of CPV Lab, however you can track an unlimited number of domains from within 1 CPV Lab instance. If you do wish to run another Instance of CPV Lab, additional licenses are available at a discounted rate. As a User, you can easily Add Licenses from the “My Account” section of the User Area.
  • 5. Can I move CPV Lab to a different domain, server or web host?

    • Yes! Simply follow the instructions here: http://thelabhelpdesk.com/knowledgebase.php?article=24
  • 6. Does CPVlab run on nginx?

    • Yes, as long as all other server requirements are met. Linux Server: VPS or Dedicated Hosting, PHP 5.3 or Above, MySQL 5.1 or Above, Minimum 100 MB of disk space, IonCube Loader installed on the server.
  • 7. Can I install CPV Lab on a windows server?

    • No, CPV Lab requires a Linux server.
  • 8. Is CPV Lab vulnerable to any type of hacks?

    • CPV Lab is tested and maintained for high levels of security and data privacy. We are a self-hosted, web-based platform, so you must maintain security at the server level as well. This is generally handled by your web host and their own security measures such as firewalls and intrusion detection capabilities. We also offer features to monitor failed login attempts, and you can also change your login page link at any time.
  • 9. Can I install CPV Lab directly on my laptop or PC?

    • No, CPV Lab is a web-based platform that must be installed on a Linux Server.